Frequently Asked Questions

Phone Support

Support Phone

888-356-3665

Check most frequently asked questions here. If you still need help then please contact us via phone at 888-356-3665, or email us at service@ninjatransfers.com

Artwork & Sizing

We accept the following file types for uploaded artwork:

  • PSD (Photoshop)
  • PNG
  • PDF
  • AI (Adobe Illustrator)
  • JPG
  • SVG

Our preference: SVG files work best because it allows us to re-size artwork without losing any quality. However, as long as you upload a file (PNG, JPG, PDF) with 300 DPI, we'll be able to re-size the image to your liking, without losing any quality whatsoever.

  • 2"
  • 2.5"
  • 3"
  • 3.5"
  • 4"
  • 4.5"
  • 5"
  • 6"
  • 7"
  • 8"
  • 9"
  • 1"
  • 1.5"
  • 2"
  • 2.5"
  • 3"
  • 3.5"
  • 4"
  • 4.5"
  • 5"
  • 6"
  • 7"
  • 8"
  • 9"
  • 1.5"
  • 2"
  • 2.5"
  • 3"
  • 3.5"
  • 4"
  • 1"
  • 1.5"
  • 2"
  • 2.5"
  • 3"
  • 3.5"
  • 4"
  • 1.5"
  • 2"
  • 2.5"
  • 3"
  • 3.5"
  • 4"
  • 4.5"
  • 5"
  • 6"
  • 7"
  • 2"
  • 2.5"
  • 3"
  • 3.5"
  • 4"
  • 4.5"
  • 5"

Anything from 1-inch to 4-inches will work perfectly for hats and beanies. You can view our patch comparison page here.

Sizing for patches on garments all depends on where you'd like to apply the patch. Here's a quick breakdown of our recommended placement areas and the corresponding size options:

  • Left/Right Chest: 1-4 inches
  • Sleeves: 1-2.5 inches
  • Back of T-shirt, Under Collar: 1-3 inches

Every order comes with a FREE proof for approval before we can begin production. From there it usually takes 8-11 days for your custom patch order to arrive.

Ordering

Yes, we have minimum order quantity of 25 patches when placing orders on Ninja Patches.

If there are any issues with your patch order (quality, quantity, color, etc.), you can submit an order issue form here and our team will work with you to correct the mistakes and get you your correct order. 

Yes, we offer a bundle sample pack where you'll recieve one of each of the following patch types:

  • Genuine Leather
  • Embroidered
  • Full Color Printed
  • NinjaFlex Textured
  • Faux Leather

You can also purchase just one of those patches if you prefer, rather than getting one of each. 

Bundle Sample Pack Price: $19.99

Sample of 1 Patch: $4.99

Click here to order your patch sample pack.

If your order hasn't made it to our production queue, you can certainly cancel your order and be refunded in full. We know things happen and will always do our best to accommodate our customers. All we ask is that you please be mindful when cancelling your order.

For assistance on canceling your order, contact us at 888-536-3665.

Pricing

We've made patch ordering easier than ever before! As you build your custom patch by choosing a style and size, our website will give you your exact price per patch. NO ART OR SETUP FEES. And with our bulk discount pricing, the more you buy, the more you save!

Place your custom patch order here.

Ninja Patches offers bulk discount pricing for every patch type. 

When ordering any patch type, we automatically apply bulk quantity discounts to total price in your cart. Basically, the more patches you buy, the more money you will save on your total order. 

Ninja Patches Bulk Quantity Discounts: 

  • QTY 25-49: No Bulk Discount
  • QTY 50-99: 25% Off
  • QTY 100-199: 35% Off
  • QTY 200-499: 55% Off
  • QTY 500-999: 65% Off
  • QTY 1,000+: 70% Off

All of the pricing listed below is for one patch only. Prices will vary depending on order quantity.

  • Embroidered: $4.54
  • Full Color Printed: $3.84
  • Print + Embroidery: $3.84
  • Silicone: $7.85
  • NinjaFlex Textured: $5.99
  • Genuine Leather: $5.56
  • Faux Leather: $4.71
  • Woven: $5.98
  • 3D Embroidered: $6.84

Shipping

Our quick free delivery time for custom patches range from 8-11 days after proof approval. We aim to have your proof within 1-3 days after purchase. Leather and NinjaFlex patches may take up to 3 weeks.

Tools & Tips

Our custom patches are built to last 50+ wash cycles. Use cold water when machine washing.

For step-by-step pressing instructions on how to press one of our custom patches using a standar heat press, click here. 

For step-by-step instructions on how to press a patch onto a hat using a hat press, click here. 

For step-by-step instructions on how to press a patch using a household iron, click here

For step-by-step instructions on how to apply a peel and stick patch, click here. 

Tutorial Videos