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Frequently Asked Questions

Email Support

Support Email

service@ninjapatches.com

Phone Support

Support Phone

888-356-3665

Check most frequently asked questions here. If you still need help then please contact us via phone at 888-356-3665, or email us at service@ninjapatches.com

Artwork & Sizing

We accept the following file types for uploaded artwork:

  • PSD (Photoshop)
  • PNG
  • PDF
  • AI (Adobe Illustrator)
  • JPG
  • SVG

Our preference: SVG files work best because it allows us to re-size artwork without losing any quality. However, as long as you upload a file (PNG, JPG, PDF) with 300 DPI, we'll be able to re-size the image to your liking, without losing any quality whatsoever.

  • 2"
  • 2.5"
  • 3"
  • 3.5"
  • 4"
  • 4.5"
  • 5"
  • 6"
  • 7"
  • 8"
  • 9"
  • 1"
  • 1.5"
  • 2"
  • 2.5"
  • 3"
  • 3.5"
  • 4"
  • 4.5"
  • 5"
  • 6"
  • 7"
  • 8"
  • 9"
  • 1.5"
  • 2"
  • 2.5"
  • 3"
  • 3.5"
  • 4"
  • 1.5"
  • 2"
  • 2.5"
  • 3"
  • 3.5"
  • 4"
  • 4.5"
  • 5"
  • 6"
  • 7"
  • 2"
  • 2.5"
  • 3"
  • 3.5"
  • 4"
  • 4.5"
  • 5"

Anything from 1-inch to 4-inches will work perfectly for hats and beanies. You can view our patch comparison page here.

Sizing for patches on garments all depends on where you'd like to apply the patch. Here's a quick breakdown of our recommended placement areas and the corresponding size options:

  • Left/Right Chest: 1-4 inches
  • Sleeves: 1-2.5 inches
  • Back of T-shirt, Under Collar: 1-3 inches

If selected at checkout, a proof for approval will be sent before we begin production, the proof could take 2-4 days. For accuracy, we do not send virtual proofs, instead we wait for the actual first stitch out to be complete, so you know exactly what the final product will look like when you make your approval decision. From there it usually takes 8-11 days for your custom patch order to arrive.

No, we do not automatically remove the background on your artwork. If you'd like it removed, leave a comment in the "Note For Our Designers" section on the product page to remove the background.

  • 4"
  • 5"
  • 6"
  • 7"
  • 8"
  • 9"
  • 10"
  • 11"
  • 13"

You can also request custom sizing "Notes For Our Designers" text box directly under the upload box.

Ordering

Yes, we have minimum order quantity of 25 patches for each patch type we offer.

If there are any issues with your patch order (quality, quantity, color, etc.), you can submit an order issue form here and our team will work with you to correct the mistakes and get you your correct order. 

Yes, we offer a bundle sample pack where you'll recieve one of each of the following patch types:

  • Genuine Leather
  • Embroidered
  • Full Color Printed
  • Faux Leather
  • Silicone
  • Woven

You can also purchase just one of those patches if you prefer, rather than getting one of each. 

Bundle Sample Pack Price: $24.99

Sample of 1 Patch: $4.99

Click here to order your patch sample pack.

If your order hasn't made it to our production queue, you can certainly cancel your order and be refunded in full. We know things happen and will always do our best to accommodate our customers. All we ask is that you please be mindful when cancelling your order.

For assistance on canceling your order, contact us at 888-356-3665.

To check the status of your order, contact one of our customer service reps at 888-356-3665 or email us at service@ninjapatches.com and provide your order number.

If you'd like to modify anything about your order after submission, contact us directly at 888-356-3665 and we'll be able to enter any changes you may have. 

Each design carries a minimum order quantity of at least 25 pieces. So, if you want to get multiple designs, you'll have to order them in quantities of no less than 25.

We aim to deliver your proof in no more than 2-3 business days. Once approved, we'll begin production on your custom patch.

Yes, we offer a wide variety of blank products you can customize with patches. Visit our Ninja Blanks section to browse all of the blank products we offer.

No, we do not provide free proofs. Proofs cost $19.99 and are available for you at checkout. If you opt to get a proof of your patch, we will send it to you within 3-5 business days. Once approved by you, we will begin production on your patch!

 

Note: You cannot receive a proof without placing an order. The proof is in addition to your patch order -- you cannot order a proof alone.

Pricing

We've made patch ordering easier than ever before! As you build your custom patch by choosing a style and size, our website will give you your exact price per patch. NO ART OR SETUP FEES. And with our bulk discount pricing, the more you buy, the more you save!

Place your custom patch order here.

Ninja Patches offers bulk discount pricing for every patch type. 

When ordering any patch type, we automatically apply bulk quantity discounts to total price in your cart. Basically, the more patches you buy, the more money you will save on your total order. 

Ninja Patches Bulk Quantity Discounts: 

  • QTY 25-49: No Bulk Discount
  • QTY 50-99: 25% Off
  • QTY 100-199: 35% Off
  • QTY 200-499: 55% Off
  • QTY 500-999: 65% Off
  • QTY 1,000+: 70% Off

All of the pricing listed below is for one patch only. Prices will vary depending on order quantity.

  • Embroidered: $4.54
  • Full Color Printed: $3.84
  • Print + Embroidery: $3.84
  • Silicone: $7.85
  • NinjaFlex Textured: $5.99
  • Genuine Leather: $5.56
  • Faux Leather: $4.71
  • Woven: $5.98
  • 3D Embroidered: $6.84

Rhinestone Transfers

A rhinestone is crafted from glass, designed to mimic the appearance of a diamond through precise cutting. Hot fix rhinestones are a specific type of rhinestone that feature flat backs coated with a heat-sensitive adhesive, enabling their attachment to fabric via heat pressing. A rhinestone transfer consists of multiple hot fix rhinestones organized into a specific pattern or design, ready for application onto fabric through heat pressing.

Rhinestone transfers are created by arranging hot fix rhinestones into specific designs or patterns on a heat-resistant transfer paper. The adhesive on the back of the rhinestones activates under heat, allowing the entire design to be transferred onto fabric through the application of heat and pressure. This process enables intricate designs to be applied to clothing, accessories, and other textile products efficiently and durably.

Rhinestone transfers are used to embellish and personalize a variety of items, including clothing such as t-shirts, jeans, and jackets, as well as accessories like hatsbags, and shoes. They are also popular in home decor for decorating pillows, blankets, and curtains.

To apply rhinestone transfers, place the transfer onto the fabric in the desired location, cover it with a protective guard sheet, and then press down with a hot iron or heat press at 315°F for 15 seconds. After cooling, carefully peel off the transfer's backing to reveal the adhered rhinestones on the fabric.

Yes, each custom rhinestone transfer order must have 25 transfers minimum.

Our preset sizes for our rhinestone transfers, which are listed as inches in width, are as follows:

  • 2" - 10"
  • 12"
  • 14"

You can also order a custom size by listing the dimensions in our "Notes For Our Designers" text box.

Yes, we now offer rhinestone transfers! You can place an order for yours here.

Shipping

Our quick free delivery time for custom patches range from 11-14 days after proof approval. We aim to have your proof within 1-3 days after purchase. Leather patches may take up to 3 weeks.

We only offer offer international shipping to Canada. We may offer international shipping to other countries in the near future.

Yes, all orders placed on custom patches automatically qualify for free shipping. Delivery typically takes between 8-11 business days.

We only offer free shipping on our custom patches. However, if you need your order delivered urgently, we'll do our best to get you your patches on time for your event, customer, etc. Please contact us at 888-356-3665 and we'll work with you to get your order to you as quickly as possible. 

Tools & Tips

Our custom patches are built to last 50+ wash cycles. Use cold water when machine washing.

For step-by-step pressing instructions on how to press one of our custom patches using a standar heat press, click here. 

For step-by-step instructions on how to press a patch onto a hat using a hat press, click here. 

For step-by-step instructions on how to press a patch using a household iron, click here

For step-by-step instructions on how to apply a peel and stick patch, click here. 

Yes, every single patch type we offer is heat pressable. However, you can opt to get patches with either a peel and stick or velcro backing on select patch types. These include:

  • Embroidered
  • Full Color Printed
  • Print + Embroidery
  • Silcone (velcro and heat applied, no peel & stick option)
  • Woven
  • 3D Embroidered

For Leather and Faux Leather patches, we only offer them with a heat seal backing.

Tutorial Videos

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