If you receive your patches with any production errors please submit an order issue form within 45 days of receiving your products. We will be unable to replace or refund any orders brought to our attention after 45 days of confirmed delivery by our carriers.

Sometimes we will need your assistance to get the order right, and might request a photo or further instructions before reproducing an order, so we know how to make it right! We will never ask you to return products before we have an approval to reproduce a damaged or misprinted order.

Click here to watch our patch pressing tutorials.

To ensure your patch looks professionally pressed every time, follow these four simple steps.

1. Position Your Patch: Being that your patch will be pressed facing down, touching the bottom plate, you will first need to secure the patch to your garment with Thermal Tape (heat resistant tape) to ensure it stays in its desired location when being placed on your heat press.
2. Load Garment Onto Heat Press face down: Now that your patch is taped in place, flip the garment over and place onto the heat press so the patch is facing downwards and touching the lower plate. This makes it easier to melt the low-melt glue on the back of the patch so that the patch will adhere to your garment. The goal is to melt the low-melt glue on the back of the patch, not the visible portion of the patch you’ll see when it’s adhered to the garment. 
3. Press: After laying the garment with the patch face down, lay a Protective Guard Sheet over it to protect your garment from the iron, then press for 25 seconds at 335°F with 50-60 PSI or hard pressure. After pressing, remove the garment from the press and allow it to cool for at least 30 seconds before removing the thermal tape. This allows the melted glue to solidify, thereby bonding it to your garment. 
4. For Thicker Fabrics (Hoodies, Jackets, etc.): If after following these instructions, the patch isn’t adhering to your garment, it could be because the garment you’re using is made of thick material, such as a hoodie, jacket, etc. If this is the case, tape your patch to the garment and flip the garment inside out. Then, lay the garment onto the heat press so that the back of the patch is facing up. Lay a piece of parchment paper over the garment and press for 25 seconds at 335°F with 70-80 PSI or hard pressure.
5. For Hats: For Flex patches, top and bottom heat is REQUIRED for the patch to correctly adhere to the hat. Top heat only will burn the rubber, even if a teflon sheet is used to cover it.

All file types accepted, vector files are always preferred, raster art should be at least 300 DPI.

To ensure the longevity and maintain the integrity of your patch, follow the care instructions below:

• Washing: Turn the garment inside out before washing. Use cold or lukewarm water, select a gentle cycle, and a mild detergent. Avoid hot water, bleach, and fabric softeners to prevent weakening the adhesive and fabric. Patches from Ninja Patches are built to last up to 50 wash cycles.
• Drying: Air dry the garment or use a low heat setting on your dryer. Avoid high heat as it can cause the patch to shrink or the adhesive to weaken.

If you don’t love the patch you receive, please let us know within 45 days of receiving your products, by phone, email, or live chat. We will be unable to replace or refund any orders brought to our attention after 45 days of confirmed delivery by our carriers.

Sometimes we will need your assistance to get the order right, and might request a photo or further instructions before reproducing an order. Just so we know how to make it right! We will never ask you to return products before we reproduce a damaged or misprinted order.

You can submit a formal order issue through our Order Issue Form here.