Was sent the wrong size.
"I ordered 3.5x3.5 but was sent 9X9. I filled out the order form and received no followup. I also called customer service and was told I would receive an update via email. That didn’t happen either."
Every order is made to order, so delivery time is production time plus shipping. Checkout shows the exact estimated dates for your address.
• NinjaFast patches (25+ pieces):
about 7–8 business days with NinjaFast Shipping
• Other shipping options:
about 9–11 business days with Expedited
12–14 with Priority
15–18 with free shipping
NOTE: Times start after stitchout approval (if applicable). Stitchouts help ensure accuracy, but they do pause production until approved.
You Upload Your Design We Turn it into an Embroidered Patch
Once you upload your design, our expert digitizing team converts it into a stitch-ready file using advanced embroidery software to ensure clean detail and precise stitching. You’ll have the option to review a proof before production begins, so you know exactly how your embroidered patch will look before it’s made.
Overall rating: 4.7681417 / 5 from 565 reviews.
Embroidered Patches are highly praised for their premium appearance, excellent quality, and fast delivery. Customers appreciate the great customer service and the variety of edge options. While some customers have had issues with color accuracy, the overall satisfaction with the product's look and results is high.
Review topics: ["size","colors","look","issues","material","quality","design","shipping","customer service","detail","results","patches","stitching","craftsmanship","work","order","service","price","experience","process","ninja","turnaround","communication","embroidery","turned","adhesive","instructions","image","cost","ordering"].
"I ordered 3.5x3.5 but was sent 9X9. I filled out the order form and received no followup. I also called customer service and was told I would receive an update via email. That didn’t happen either."
"I was excited, patiently waited for my package. Since I reside in Canada, it takes two weeks or so to receive the order. When I received notification my package was delivered at the post office. Boom package is gone and cannot be found, ups says it was delivered and signed by customer. I do not recall signing for it. So now I wait and hope it's found. Almost afraid to order again, what if it gets lost again"
"Well, just terrible, ordered the same exact order as first order. Colors are not even close. Took forever to get and no consistancey between orders. You guys should of seen this. never again. 0 stars if possible."
"I reached out to their support team regarding how the preview looked like it wasn't scaling the image proportionately, which was my only concern. Once I got the patches they looked very much like the preview - squashed. The support rep assured me this wasn't the case so I pulled the trigger. Oh well. We'll see how they hold up after a couple of washes."
"The outer edge of the patch is purple while the the print is pink. When looking at the proof all colors are similar"
"The order took a month to arrive. Aug 31 arrived Sept 28. We had 3 types of patches, leather, full color, and embroidery. It's too slow to deal with our customer base. The leather patches turned out great, but the others were just ok. The embroidery wasn't consistent on each patch that we're using to put on hats. The full color is fine but we ended up not using them because they just didn't work for the customer. Not Ninja's fault, they just come too thin to be put on a hat. Customer wanted some depth on the patches and the full color patches are really thin. Colors came out great on all of it, but again, it took about a month. Just wont work for future client orders. When creating inventory, go with Ninja. But for quick work, you'll not be able to pull it off."
"The Ninja patches created from my logo turned out amazing! Price was a bit high for 10 pieces, but the results were cool looking. We'll see how they adhere to the hats."
"I had some embroiders shirts (12 Nike brand) from a previous company I worked for, when I left to go on my own I didn't want to toss those shirts, so my wife removed the embroidery which left some holes and gaps. I ordered embroidered patches to place over where the old logo was and they look great! not as good as custom embroidery but they saved the shirts."
"This is my first time ordering patches, so I wanted to choose a company that I felt I could trust. I'm glad I went with Ninja Patches. I ordered embroidered patches and the quality is fantastic. I learned to definitely get the proof if you have colors you want to get right. The colors for my first proof looked different than I imagined, and Ninja was great about altering them to my specifications. The proof is a photo of a patch made with thread, and gave me a great sense of how the final product will look. Customer service was quick and helpful, both on the phone and through email. The only surprise was that my rush order patches arrived a week *earlier* than customer service told me they would. I was a-okay with that. Thank you Ninja Patches! Our patches look great on our company hats. We'll be back again and again."
"Got some patches made for a friend. The quality was excellent. Shipping fast. Easy to order. I uploaded my design and within a few clicks, done."